Take a look at the little things.
And right now, like all Maryland restaurants, it’s closed.
But they’re still busy going over the place, top to bottom, painting, repairing, replacing, improving – all those things a 24-hour diner can’t do when it’s full of customers. They’ll be ready for the re-opening.
You can do that, too. With occupancy way down, this would be a great time to do a physical audit of every room in the place. Take stock. Tighten every screw, repair every scratch, replace every worn or torn in-room card. Make sure the lights all work exactly right, everything in the bathroom is perfect and there aren’t any worn spots on the carpet. Maybe even look at all the power cords for things like the lamps and the clock. Are they neatly secured or a jumble?
When was the last time you physically walked every single room in the place? Do you really think everything is perfect?
Look at the little things as a guest would. Check the details housekeeping can’t be expected to manage with a schedule of room cleaning. But things a guest would notice.
Maybe you don’t have the facilities staff on hand right now to make all the corrections you find. That doesn’t mean you can’t have the world’s best To-Do List ready when they come back.
God is in the details, as they say. Now’s a good time to take a close look at those details.
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