Friday, March 20, 2009
The lot next door to our office is a public Montgomery County lot.
You pay by the hour, but you can buy debit-card things if you want. But that's not the point. The point is that these guys pretty much don't have to compete for parkers in Bethesda. There's not enough to go around as it is.
But they treat their "customers" well. There are always two "greeters" there who wave good morning or good night and help with any machine issues that might come up. And on days like today -- the first official day of Spring -- they give everybody candy. Just a little "Happy Spring" smile from Penn Parking. These are two touchpoints that they could, frankly, probably just ignore. But they don't.
I don't know whose idea it was to take that approach, but I like the way they think.